Refunds & Returns
At Black Horse Punjab, customer satisfaction is our top priority. We strive to deliver high-quality Ayurvedic products with care and transparency. However, if you are not completely satisfied with your purchase, we’re here to help.
Returns
- Eligibility: Products can be returned only if they are damaged, defective, or incorrect at the time of delivery.
- Return Request Timeframe: You must raise a return request within 3 days of delivery.
- Condition: The item must be unused, unopened, and in its original packaging.
How to Request a Return
- Call or WhatsApp us at 9780969092
- Provide your order number, issue details, and photo proof (if applicable)
- Our team will review and guide you through the return process
Refunds
- Refund Method: Refunds will be processed to your original payment method (for prepaid orders) or via bank transfer (for COD).
- Processing Time: Approved refunds are processed within 7-10 working days.
- Non-Refundable: Shipping charges (if any) are non-refundable.
Non-Returnable Items
We do not accept returns or offer refunds for:
- Used or opened products
- Items returned without original packaging
- Products returned after 3 days of delivery
- Products damaged due to misuse
Order Cancellations
- You may cancel your order before it is dispatched by calling us at 9780969092
- Once shipped, the order cannot be cancelled.
Need Help?
For any issues regarding your order, feel free to contact our support team:
📞 Phone/WhatsApp: 9780969092