Terms and Conditions

By accessing and using this website, you agree to comply with the terms and conditions set forth below. Please read them carefully before placing any order.

1. Product Use

Our products are Ayurvedic in nature and intended for wellness support. They are not substitutes for medical treatment. Consult your doctor before use.

2. Ordering & Payments

All orders are subject to availability and confirmation. We currently offer Cash on Delivery (COD) as the primary payment method.

3. Shipping

We aim to dispatch orders within 1–2 working days. Delivery timelines vary by location. Delays may occur due to external logistics.

4. Cancellations

Orders can only be cancelled before dispatch. Once shipped, cancellations are not allowed.

5. Returns & Refunds

Returns are accepted for damaged, defective, or incorrect products only. Requests must be made within 3 days of delivery. For full details, refer to our [Refunds & Returns Policy].

6. Privacy

Customer data is handled with confidentiality. We do not share your personal information with third parties, except for order fulfillment.

7. Limitation of Liability

Black Horse Punjab is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

8. Changes to Terms

We reserve the right to update these Terms at any time without prior notice. Continued use of the site constitutes acceptance of these changes.